Policies at Hispaniola Enterprise

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

We may refuse to register any person, or service any order at any time, at our sole discretion.  IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THE WEBSITE, DO NOT PLACE AN ORDER, AND DO NOT USE ANY PRODUCTS. 

ACCOUNT REGISTRATION

To use our Services, you will be asked to provide personally identifiable information (PII) such as your name, address, phone number, shipping address, email address, date of birth, and payment information as well as a password in order to make a purchase and create a personal account with us. Please be sure to protect the confidentiality of the password you create for your Account. Please review our Privacy Policy regarding the PII we collect, use and share, and the terms of such collection, use and sharing. You are responsible for, and agree to pay promptly, all charges to your Account including applicable taxes and purchases by you or anyone you allow to use your Account. You represent and warrant that all PII you provide in connection with registering your Account is complete, accurate and non-fraudulent, and that you are authorized to use the method of payment you provide in connection with your use of the Services. We reserve the right to contact the service provider of your method of payment to conduct periodic security checks. You acknowledge and agree that you may never use another customer's Account without their prior approval. 

ORDERS

As part of the Hispaniola Enterprise Services available to you, you will have the opportunity to purchase our products. All offers marketed to you pursuant to these Terms and Conditions are subject to availability. The Company and/or the Licensed Retailer have the right to refuse orders should they not comply with your state's laws or for any other reason, and your payment will not be processed for such orders. We shall not be liable for any errors or omissions in product pricing or discounts offered to customers, and in the event of any such error or omission, the Company and/or the Licensed Retailers reserve the right to cancel such order(s) and refund any erroneous charges to you. The Licensed Retailers reserve the right to change product pricing and discounts offered at any time.

PAYMENT

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and Square Inc and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your credit or debit card will be charged immediately upon checkout. We will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. However, in the event such an order is processed, we reserve the right to collect funds for any uncollected transactions owed to us. If you fail to pay any fees or charges when due or if a re-delivery fee or restocking fee is imposed, we may charge such an amount directly to the credit card identified in your Account and may suspend or terminate your access to the Hispaniola Enterprise Services. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that we may incur in our efforts to collect any unpaid balances from you. Your right to use Hispaniola Enterprise Services is subject to limits established by us and/or by your credit card issuer. 

SHIPPING & DELIVERIES

Shipments usually ship within 48 hours and will generally be delivered within 3 – 5 business days. However, we ask you to allow up to 10 – 14 business days from the date you place your order to receive your shipment. In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to your delivery schedule and we may delay delivery to avoid extremely hot or cold weather that may damage your purchase. Shipping fees are non-refundable, and a $13 restocking fee for PERFUMES may apply to shipments that are returned to us. 

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If you request a refund, once the package is returned to our warehouse, a refund minus shipping costs and a $13 restocking fee will be issued to your credit card or other method of payment, subject to all applicable law.

September 2021.